Return Policy

Original Receipt

The original receipt, gift receipt or packing slip is required for all returns and exchanges.

Return & Exchange Period

  • 15 days for all eligible products
  • Consumable items such as food, drinks and batteries
  • Items that are damaged or abused
  • Items that are missing accessories such as remote controls, cords and cables
  • Etched or otherwise personalized items
  • Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund
  • Downloadable digital content (such as games and movies)
  • Microphones, harmonicas and similar products
  • Marketplace items
  • Non-defective special orders.

Returns by Mail

You can exclusiveluy return online purchases through the mail. To return your online purchase by mail:

  1. Pack your return in the original shipping package, if possible.
  2. Include the packing slip and return label, and indicate the reason for the return.
  3. Include all original packing materials, manuals and accessories.
  4. Send your return to: 
    Warmoesstraat 155 
    1012 JC Amsterdam

The Netherlands

For proof of delivery, we recommend that you return items via DHL or other insured carrier.

Refund Method

Refunds will be credited to the original credit card or PayPal account.

Promotional Items and Bundles

When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive €200 in savings when you purchase a laptop and printer together and you return either item, the €200 bundle savings will be subtracted from your refund.


Effective Date: March 3, 2013